Set up your agent no coding needed
Pick a template or describe your business. MOUS answers only from what you write here — hours, prices, services, policies.
🕐 Opening hours not set
Holidays & special days
Special days override the weekly hours — e.g. Eid, National Day or a private event.
Ramadan hours
🎨 Branding customer page & widget
📅 Booking capacity off
MOUS checks confirmed bookings before confirming a new one, and offers nearby free times when a slot is full or you're closed.
🏢 Departments 0
MOUS routes each conversation to the right department and answers from its details.
📦 Order status webhook off
When a customer gives an order number, MOUS POSTs {"order_id"} to your URL (signed with HMAC-SHA256 in the X-MOUS-Signature header) and answers from your reply.
📲 WhatsApp confirmations off
For customers who give their phone number when booking on your customer page: a confirmation right away, then reminders about 24 hours and 2 hours before. Outside WhatsApp's 24-hour window MOUS uses an approved message template. Customers can reply STOP to opt out.
WhatsApp isn't connected on this deployment yet, so nothing will be sent.
📚 Knowledge base 0
Documents your published agent can quote — FAQs, policies, price lists, pages of your website. MOUS searches them for every customer question. The business information above still applies.
The knowledge base isn't enabled on this deployment yet.